Refund policy

Returns & Refunds

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it (with tags attached, and in its original packaging). To start a return, please contact us at contact@vynuvelle.com before sending anything back. Returns must be authorized by our team before they are shipped.

Damages and Issues

Please inspect your order upon reception and contact us as soon as possible if your item arrives damaged, defective, incorrect, or if you are missing an item.

To help us resolve the issue, we may require clear photos or videos showing the issue, as well as photos of the product, packaging, tags, and shipping label.

For products that arrive significantly damaged, are incorrect, or have qualifying quality issues, we may offer a replacement or refund.

Minor issues such as loose threads, slight wrinkles, or small cosmetic imperfections that do not affect the product's use may not qualify for a refund or replacement.

For size-related concerns, we may request photos showing the measurements of the item so that we can properly assess the issue.

Returns

Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item and we determine that the issue qualifies for a refund or replacement.

Before returning an item, you must receive return instructions and authorization from our team. Please do not send a return to an address without receiving authorization first.

Returned items should include their original packaging, tags, and accessories and must be shipped using a trackable shipping service.

Once your return is received, it will be inspected. Items that show signs of damage, misuse, or abnormal wear may not be accepted.

For approved returns that are not related to a product defect or fulfillment error, only the eligible product cost will be refunded. Original shipping fees, taxes, and other non-refundable charges are not refundable.

Exchanges

If you would like a different size or item, the fastest way to get what you want is to return the original item and, once the return has been approved, place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for us to process the refund. Your bank or credit card provider may require additional time to post the refund to your account.

If you have not received your refund after the applicable processing period, please contact us at contact@vynuvelle.com.

Orders That Have Not Been Received

Please contact us if your order has not arrived or if tracking indicates an issue with delivery.

If tracking confirms that an order has been delivered, we may be unable to issue a refund or replacement. In cases where an order is marked delivered but has not been received, we may need to investigate the shipment with the carrier before determining whether a refund or replacement is available.

Customers are responsible for ensuring that their shipping address is complete and accurate and for collecting packages that are held at a local post office or pickup location.

Orders returned to the carrier or logistics provider because they were not collected, were refused, or contained an incorrect or insufficient address may not qualify for a refund or replacement.

Order Cancellations

Orders may be canceled for a full refund only if the order has not yet been processed or fulfilled.

Customized, branded, or pre-order items cannot be canceled once payment has been processed.

Important Note

Our ability to provide refunds or replacements may depend on the policies and decisions of our shipping and fulfillment partners. We will always do our best to assist you and will review each case individually.

For any questions regarding returns, refunds, or order issues, please contact us at contact@vynuvelle.com.