Shipping Information
At VNV Active, every collection is released through limited pre-orders. This means your piece is prepared specifically as part of each preorder drop before being shipped to you.
We carefully prepare and quality-check every order before dispatch, then ship with tracked shipping so you can follow your package along the way.
Estimated Delivery
For our current preorder drop, you can expect your order to arrive approximately 2 weeks after placing your order, with a maximum estimated timeframe of 3 weeks.
This timeframe includes the time needed to prepare your preorder as well as shipping to your destination.
While most orders are expected to arrive within this timeframe, occasional delays can occur due to customs processing, weather, holidays, or local courier operations.
Pre-Orders
VNV Active operates through limited preorder drops rather than keeping large quantities of each piece in stock.
When you place a preorder, your item is reserved for you as part of that specific drop. This allows us to produce according to customer demand while being more intentional about production and avoiding unnecessary excess inventory.
When will my order arrive?
For the current launch, orders are expected to arrive within approximately 2 weeks, with 3 weeks being the maximum estimated timeframe under normal circumstances.
Your order will be prepared and dispatched once the preorder process is complete. Once your order has been shipped, you will receive tracking information so you can follow your parcel's journey.
Please keep in mind that delivery estimates are not guaranteed. Unexpected circumstances such as customs delays, severe weather, carrier disruptions, or other events outside of our control may occasionally extend delivery times.
If there is a significant unexpected change to the expected timeline, we will do our best to keep affected customers informed.
Orders With Multiple Items
If your order contains multiple products from the same preorder drop, your items will generally be shipped together once they are ready.
If your order contains products from different preorder releases, your order may be shipped once all items are ready.
Changes & Cancellations
Because preorder quantities are planned based on the orders received, we begin preparing production shortly after a drop closes. Please carefully review your order before completing your purchase.
Cancellations
Cancellation requests can be submitted within 24 hours of placing your order.
After this period, your order may already have entered our production planning and we may no longer be able to accommodate a cancellation.
Address Changes
If you need to change your shipping address, please contact us as soon as possible at contact@vynuvelle.com.
We can generally accommodate address changes before your order enters the shipping process. Once an order has been prepared or dispatched, we may no longer be able to make changes.
Size, Colour & Item Changes
Please double-check your selected size, colour, style, and items before placing your order.
Because preorder quantities are planned based on the orders received, changes to sizing, colour, or products may not be possible after an order has been placed.
Lost, Delayed & Delivered Parcels
All orders are shipped with tracking whenever available. Once your order has been dispatched, you will receive tracking information to follow its progress.
Occasionally, parcels may experience delays while moving through customs or local courier networks. These situations are outside of VNV Active's direct control, but if your tracking information appears unusual or your parcel seems significantly delayed, please contact us and we will do our best to assist.
If your tracking shows that a parcel has been delivered but you cannot locate it, we recommend checking around your delivery area and with household members or neighbours, and contacting the local courier first.
Please make sure your shipping information is accurate and complete when placing your order. If a parcel is returned because of an incorrect or incomplete address, refusal, or failure to collect the parcel, we will work with you to determine the best way to proceed.
If you believe your parcel has been lost in transit, please contact us at contact@vynuvelle.com with your order number and tracking information so we can assist with the next steps.
A Note Before You Order
All items in this launch are available exclusively through pre-order. By placing an order, you acknowledge that your item is being prepared as part of a preorder release rather than shipping immediately from in-stock inventory.
For this launch, orders are expected to arrive in approximately 2 weeks, with a maximum estimated timeframe of 3 weeks under normal circumstances.